top bar logo of Mortar and Pestle
     
 
GENERAL INFORMATION

Appointments
At Waunfawr the practice operates an Appointments System for all consultations and clinics. Normally, appointments can be given within 24 hours, but delays can occur if specific times, days or doctors are requested. Emergency appointments, e.g. abdominal pain, children with temperatures, earache etc, can always be accommodated, but we do ask and advise you to telephone first to ensure that you can be seen with a minimum of delay.
Unfortunately, given the nature of medical consultations, we cannot guarantee that specific appointment times can be met.
Long Appointments: If you have a lot to discuss please advise the receptionist, thus avoiding delays to other Patients.


When you phone for an appointment, don't be alarmed if the Nurse or Receptionist asks you questions that you may feel are personal or not relevant. This is simply in order that you may be given the first free appointment or one at the time when the doctor can best deal with YOUR particular problem. It also enables the Nurse at times to give you advice or reassure you until you can be seen. This is particularly applicable at times when surgeries are already booked up.

Registered patients aged 16-74 who have not been seen for three years may request a consultation.

Registered patients aged over 75 years who have not been seen in the
previous 12 months may request a consultation. If you are unable to attend
the surgery for this consultation because of your medical condition, a home visit may be arranged.


Home visits
If you feel a home visit is indicated and the patient is unable to travel to the surgery because of illness, please telephone before 10:00 a.m.. You will be asked the main
symptoms and will be able to discuss the matter with the doctor or nurse. This ensures the smooth running of the practice and enables the practice team to ensure that priority cases are seen first. A late call may delay a visit until the next day as we do not like to disrupt surgeries or clinics and inconvenience those who have made
appointments. Emergency calls will be dealt with by the normal practice of assessing the priority and responding accordingly. All the reception staff are used to these procedures and are able to advise you.

Disabled facilities
Both Surgeries are suitably equipped to deal with the disabled on ground floor level. There is a ramp to the front door with a door bell to obtain assistance. There are hand rails fitted on both sides of the steps to the rear door. There is also a ramp to the dispensary with a handrail.
Patient leaflets are available in large print. A hearing loop is fitted at reception. Patients can always have their consultations in the ground floor rooms if required. The toilet on the ground floor is fitted with handrails and a low level sink. Appointments can be requested by telephone or text message(01286 650223), letter or at the request of a known relative/carer.


Results
Please telephone or attend the surgery for the result' of any tests carried out. The best times to telephone are after morning surgery or before evening surgery.
Please do not assume that the surgery will contact you with the results of tests. It is your responsibility to check either by telephone or in person.


Travel
If you are going abroad please check with the Practice Nurse which inoculations you require. Some courses of inoculations require 2 months notice.


Immunisation
All adults should be immunised against TETANUS every 10 years. We also offer certain immunisations for people in a high risk occupation e.g. Police, Nurses etc. If you think you are in a high risk occupation, make an appointment with the Practice Nurse to discuss this.


Change of address or telephone number
If you change your address, please inform the Receptionist as soon as possible. This helps us to keep your records and our computer up to date and ensure recall appointments are sent to the correct address.


New patients
Please complete the New Patient Health Questionnaire and arrange an appointment with the Practice Nurse for a medical assessment. Please click the link below to see a map of the area covered by the practice. You have the right to express a preference to receive services from a particular GP and we shall endeavour to comply with such a request if possible.

Practice AREA:

The practice will accept registrations from residents of the following villages:- Waunfawr, Bethel, Llanddeiniolen, Penisarwaun, Deiniolen, Llanberis, Nant Peris, Cwm-y-Glo, Caeathro, Betws Garmon, Rhydd-Ddu, Beddgelert, Bontnewydd, Rhostryfan, Rhosgadfan, Llanfaglan and Llanwnda.


Complaints or suggestions

We aim to provide a high standard of service but if you have a complaint let us know in order that it can be dealt with as soon as possible. A suggestion box is provided in the waiting room if required. Please discuss any complaints with the Practice Manager initially if possible. There are leaflets available in the waiting room 'Putting Things Right, Making a Complaint' or contact -The Concerns Team, Ysybyty Gwynedd, Bangor, Gwynedd. LL57 2PW. Tel: 01248 384194 or e-mail ConcernsTeam.bcu@wales.nhs.uk

Access to medical records

Under the Data Protection Act any individual has a right to ‘see’ personal information the organisation is holding about them, this can include patients requesting to see their medical records. Valid requests must be made in writing and clearly state what information is required by completing a Data Protection Act Subject Access Request Form. Please contact the Practice Manager for further information.

 


 
 

Welsh Language Policy Template (link to download a PDF document)

Privacy Statement (link to download a PDF document)

Privacy Statement for children (link to a PDF download)

   
  2006, Meddygfa Waunfawr a Llanrug  
website design: www.mosscomputers.com

 

Link - Text in English Link -Text in Welsh